Privacy Policy

1. Introduction

Clear Prep Learning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete forms, or schedule consultations with us.

By using our website and services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide

We may collect personal information when you:

• Fill out contact or inquiry forms
• Schedule consultations
• Communicate with us directly

This information may include:

• Full name
• Email address
• Phone number
• Student name and academic information (if provided)
• Grade level, subjects of interest, academic goals
• Any other information you voluntarily submit

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring URLs

This data is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and consultation requests
• Schedule and conduct tutoring consultations
• Provide and improve our tutoring services
• Communicate with you via email, phone, and text message
• Send service updates, promotions, and marketing campaigns
• Perform analytics and improve website functionality
• Maintain internal records and business operations

4. Marketing Communications

By submitting your information, you consent to receive marketing and promotional communications from Clear Prep Learning.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to SMS messages
• Contacting us directly using the information below

Even if you opt out of marketing messages, we may still send important service-related or transactional communications.

5. SMS / Text Message Communications

If you provide your mobile phone number, you consent to receive text messages from Clear Prep Learning, which may include:

• Appointment confirmations and reminders
• Responses to inquiries
• Service-related notifications
• Marketing and promotional messages

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We do not share your mobile number with third parties for their own marketing purposes.

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Your consent
• Performance of a contract or steps prior to entering a contract
• Compliance with legal obligations
• Our legitimate business interests, provided they do not override your rights

7. GDPR Rights (EEA, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below. We will respond within the timeframe required by law.

8. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Website hosting, scheduling, CRM, and email/SMS service providers
• Analytics and marketing platforms used to operate our business
• Legal authorities when required by law or to protect our rights

All service providers are required to protect your information and use it only for authorized purposes.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and usage
• Improve site performance and user experience
• Support marketing and advertising efforts

You may control or disable cookies through your browser settings, though some website features may not function properly.

10. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Maintain business records

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are intended for parents, guardians, and students. We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If you believe such information has been collected, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes indicates acceptance of the updated policy.

14A. California Privacy Notice (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information.

Categories of Personal Information Collected

Your California Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information (subject to certain exceptions).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information. We do not sell personal information. If we engage in sharing for cross-context behavioral advertising, you may opt out via the link in our footer.
• Right to Limit Sensitive Information: Limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

How to Submit a Request

California residents may submit privacy requests through two methods:

• Online form: Visit our Do Not Sell or Share My Personal Information page.
• Email: Send a request to info@clearprep.net with the subject line "California Privacy Request".

We will acknowledge your request within 10 business days and respond within 45 days. If we need additional time (up to 90 days total), we will notify you in writing.

Shine the Light (Cal. Civil Code § 1798.83)

California residents may request information about whether we have disclosed personal information to third parties for their direct marketing purposes during the preceding calendar year. Clear Prep Learning does not share personal information with third parties for their own direct marketing purposes. You may still submit a request to info@clearprep.net with the subject "Shine the Light Request."

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require written proof of authorization and verification of your identity before processing agent-submitted requests.

15. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: